Terms and Conditions are for home boarding pets (visiting Lead and Feed)and include the mandatory Vale of Glamorgan Licensing conditions. T&C's are sent as part of the Client and Pet Registration form sent after a successful initial meet and greet.
1. Commencement Date and Duration 1.1. This Agreement shall commence on date of first familiarsation meeting and will continue until cancelled by either party. . 2. Services 2.1. The Service Provider shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill, having due regard to all the Policies & Procedures and any relevant information set out in the Registration and Booking Forms. 2.2. The Service Provider shall act in accordance with all reasonable instructions given by the Client provided such instructions are compatible with the specification of Services provided in the Policies and Procedures. 2.3. The Service Provider shall be responsible for ensuring that it complies with all statutes, regulations, and laws relevant to the provision of Animal Care Services. 3. Client’s Obligations 3.1. The Client shall use all reasonable endeavours to provide all pertinent information to the Service Provider necessary for the Service Provider’s provision of the Services. 3.2. The Client authorises the Service Provider to carry out the Services. 3.3. The Client agrees that the information provided to the Service Provider is true to the best of his/her information, knowledge and belief. 3.4. The Client can provide an up to date vaccination record for pet. 3.5. The Client may issue reasonable instructions to the Service Provider in relation to the Service Provider’s provision of Services. Any such instructions should be compatible with the specification of Services provided in the Policies and Procedures. 3.6. The Client will be responsible for all medical expenses and damages resulting from any injury to the Service Provider or to any other persons by the Client's pet. 3.7. The Client shall fully indemnify the Service Provider in respect of costs and damages arising from any claim from any person suffering either injury or death caused by the Client’s pet. 3.8. The Client authorises the Service Provider to arrange for any emergency veterinary care that may be necessary during the provision of its Services. The Service Provider shall use all reasonable efforts to obtain the Client’s consent prior to obtaining emergency care. 3.9. The Client agrees to reimburse the Service Provider for any additional fees and expenses for providing emergency care. The Client further agrees to cover the cost of additional visits which may be necessary to ensure the pet’s safety or to monitor the pet’s progress in recovering from sickness or injury. 3.10. The Service Provider shall use its best efforts to use the pet’s normal Veterinary Practice where ever possible. The Client authorises the Service Provider to appoint an alternative Veterinary Surgeon to examine the pet and carry out such treatment or surgery as may be appropriate if the pet’s normal Veterinary Surgeon is not available. 4. Fees and Payment 4.1. The Client agrees to reimburse the Service Provider for any additional fees for providing emergency care, as well as any expenses incurred for, without limitation, unexpected visits, transportation, re-housing, food or supplies on proof of a valid receipt 4.2. Payments are due within 7 days of receipt of invoice. The Service Provider will be relieved of their contractual obligations under this Agreement to provide the Services until such time as payment is made. 5. Cancellations 5.1. In the event of the Client cancelling the Home Boarding Services, the Client agrees to pay the Service Provider a fee equal to: 5.1.1. 100% of the Fees if cancellation occurs less than 48 hours of the scheduled service; 5.1.2. 50% of the Fees if cancellation occurs between 48 hours and 14 days of the scheduled service; 5.1.3. the non-refundable 10 % holiday booking deposit, if cancellation occurs not less than 14 days of the scheduled services. 5.2. Without prejudice to clause 9.1, in the event of the Service Provider cancelling or otherwise not being able to provide the Services the Service Provider shall either: 5.2.1. arrange alternative services or providers to a value and quality that would have been provided; 5.2.2. refund any monies paid under this Agreement for the Services; and 5.2.3. in either case, provide 24 hours’ notice, or if 24 hours is not practical, for example in a sudden event or emergency, notice as soon as it is reasonably possible. 6. Early Termination 6.1. This Agreement can be terminated by; 6.1.1. either Party serving not less than 14 days written notice on the other Party; 6.1.2. the Service Provider, by written notice to the Client with immediate effect, in the event that any Fees or charges owed by the Client to the Service Provider remain outstanding for 14 days. 6.2. The Client shall pay the Service Provider for all fees, expenses and charges incurred up to the date of termination of this Agreement. 7. Insurance and License 7.1. The Service Provider shall ensure that it has in place at all times suitable and valid insurance and Council Approved License that shall include Public Liability Insurance relative to the services performed for the Client. 7.2. It is agreed by the Parties that it is the Client’s responsibility to ensure that the property, its contents and pets are adequately insured throughout the duration of the Agreement. 8. Indemnity and liability 8.1. The Client shall accept full liability and responsibility for any event occurring or arising from the behaviour or characteristics of their pet. 8.2. The Client will indemnify the Service Provider against any damage or injury caused by the pet towards any property, person or other animal, this will include but is not limited to veterinary, medical and legal fees. 8.3. The Service Provider shall not be responsible for any damage caused to the Client’s property or possessions or that of others caused by the Client’s pet during the period the pet is in its care. The Client agrees to indemnify the Service Provider against any such claims as may be made arising out of or in connection with this Clause. 8.4. The Service Provider shall not be liable for the injury, loss, death or any actions, fines or penalties as may be imposed on pets permitted unsupervised access to the outdoors in the clients premises (i.e. via pet door flaps). 8.5. The Service Provider will care for your pet as the Client would, and whilst the Service Provider will make every effort to ensure the safety of the pet and ensure that the pet is well looked after in the Client's absence, the Service Provider cannot be held liable for any loss, illness or injury of any pet whilst in the Service Provider’s care, nor for any death of a pet unless the Service Provider can be shown to be negligent. 8.6. The Client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of the Service Provider. 8.7. Nothing in this Agreement shall limit or exclude the Service Provider’s liability for death or personal injury. 9. Aggressive or unsocial animals 9.1. Should any pet become aggressive or dangerous, the Service Provider shall, in their sole discretion take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. This may include: 9.1.1. a refusal to offer the Services and immediate termination of this Agreement; 9.1.2. isolation from other pets, appropriate muzzling, or obtaining assistance from a Vet, the R.S.P.C.A . Animal Welfare or the police; 9.1.3. placing the pet in a boarding kennel; 9.2. Any fees and costs incurred in taking action pursuant to clause 9.1 shall be directly chargeable to and recoverable from the Client. 9.3. The Service Provider shall not be liable to the Client for any refund of Fees where the Client has not specified the behaviour and characteristics of the pet in the Booking Form and the Service Provider terminates this Agreement pursuant to clause 9.1.1. 10. Force Majeure 10.1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, weather warnings, governmental restrictions or power failures. 10.2. The Party (the “Affected Party”) prevented from carrying out its obligations shall give notice to the other Party of an Event of Force Majeure upon it being foreseen by, or becoming known to, the Affected Party. 11. Data Protection 11.1. The Service Provider shall not use or pass any data to a third party (other than information needed by a carer to perform their duties). All information relating to the client, their property and pet(s) will be stored in accordance with the Data Protection Act 2018. 12. Entire Agreement 12.1. This Agreement, along with the Registration and Booking Forms, Policy & Procedures document, Off Lead and Multiple Occupancy Disclaimer Forms constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties. 13. Notices 13.1. Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail. 13.2. Notices shall be deemed served: 13.2.1. upon delivery, when delivered by hand, 13.2.2. upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier 13.2.3. immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message. 14. Governing Law and Jurisdiction 14.1. This Agreement, its formation and any contractual disputes or claims shall be governed by and in accordance with UK Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14.2. Any Forbearance, tolerance or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights at a later date or later breach. In signing this Agreement, both parties acknowledge they are legally authorised and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms. Lead and Feed Pet Care Policies and Procedures 1. Registration and Bookings 1.1. To use home boarding services (day care or overnight stays), there will be an initial consultation visit to your home or an arranged location followed by a controlled familiaisation with our own and day care dogs. This cannot take place until the New Client Registration form and all terms and conditions have been agreed (on website or hard copies available on request ). Pending successful familiarisation, written confirmation will be sent to confirm requested booking. 2. Duty of Care 2.1. A change in a pet’s routine and circumstances can sometimes cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their guardian is away for the first time, pets have no concept or ability to understand their absence is temporary. The Service Providers understand this and will offer comfort and reassurance if required whilst trying, as far as is practically possible to maintain their normal routines. 2.2. In the event of extreme weather which may have an adverse effect on the Client’s pet e.g. heat or thunder storms, the Service Provider shall in their sole discretion take whatever action they consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe to do so. 3. Necessities 3.1. The Client shall provide sufficient food, and any usual treats for their pet(s) for the duration of the Service. 3.2. The Client shall provide a secure correct fitting collar (and comfortable and safe correctly fitting harness if remaining on lead. A suitable head collar or control harness should be provided if the dog pulls or lunges on lead. Pets should be micro chipped in accordance with legislation and Lead and Feed Pet Care will provide ident tages during their stay.. 3.3. The Client shall provide proof of standard annual vaccines provided (including Canine Distemper, Infectious Canine Hepetitus, Leptospirosis, Canine Parvovirus AND Kennel Cough) and all vaccines should be provided no less than a fortnight before stay.. All pets should be free of fleas, parasites and worms and must be checked and treated regularly. 4. Damage to property or possessions 4.1. Any damage to the property or possessions of the Client or Service Provider by the pet shall be recorded by the Service Provider and where considered to be serious costs may be recoverable from the Client. 5. Medicines 5.1. It shall be the sole responsibility to ensure the Service Provider is fully aware of any health issues the pet is experiencing, or has suffered in the past. The Service Provider cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed. 5.2. The Service Provider shall follow instruction given on the Registration Booking Forms but cannot be held liable for any complications which may arise. The Service Provider will keep a formal written record of any medications given. 5.3. In the event of a pet having a contagious illness or disease which has not been disclosed, the Client may be liable for the costs of treatment given to other animals which become infected. 6. Sick or injured pets 6.1. If the pet is taken sick or injured the Service Provider will notify the Client at the earliest convenience using whatever method is available to take instructions or guidance. In the event of the Service Provider not being able to contact the Client, or in an emergency situation, the Service Provider shall seek veterinary attention and make arrangements as necessary, in the best interest of the pet. Any veterinary bills shall be directly chargeable to the client. 7. Keys 7.1. Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide one of each key needed. Keys should not be labelled by the client or the service provider. 7.2. Keys will be returned in person upon completion of the Agreement 8. Insurance and License 8.1. If Lead and Feed Pet Care are providing care at the Client's home, the Client is advised to check to see if their insurance provider need informing that someone will have access to their property whilst they are away. 8.2. The Service Provider will provide proof of business insurance and Council boarding license and appropriate criminal record security check. 9. Multple Occupancy 9.1. The client agrees to the pet being looked after in an environment where there are multiple dogs. The Service Provider is licensed and insured to look after up to six dogs at a time. The Service Provider will vet all dogs to make sure they are friendly and comfortable within the group and the environment. 10. Intact Dogs 10.1. The Service Provider is unable to look after bitches in season and any unspayed female dogs due to visit should have back up emergency care in place should their pet come into season. Intact males are not allowed to board with other pets but can attend group walks. 11. Companion Care 11.1. The Service Providers may have a friend or responsible family member assisting in the care of the Clients pet/s. If the Client has to leave the licensed premises for more than two hours, the Service Provider will assign a suitably insured assistant.
Data Privacy Notice
General Data Protection Regulation (effective from 25th May 2018) requires that we ensure that clients are aware of any personal data held, how we collect that data, how it is shared and clients’ rights concerning their personal data.
The data gathered and held by Lead and Feed Pet Care Services, that is, personal information held for each Client consists of name, address, contact telephone numbers, an email address, name, address and contact telephone numbers for emergency contact, insurance, medical and microchip details for your dog/s and information on any medical conditions or medications that may relate to your dog/s. Also personal care and behavioural details relating to pet and registered vet details.
Information gathered during the initial meet and greet familiarisaton is written on your registration form and Holiday Boarding/Daycare contract which is held in a locked cabinet.
For clients who initially register on our website, this personal information is available on request or can be changed or removed by contacting the website administrator, leadandfeedpetcare@gmail.com
• Your personal information is held as required by the Vale of Glamorgan Home Boarding Licensing Department and in order to keep in contact with you during use of our services. We do not share your data with anyone.
All personal data is copied to the customer and held and kept for two years after notice given to cease using Lead and Feed Pet Care Services and any personal information is securely destroyed after this time. Data Subjects (clients) have the right to make a complaint directly to a supervisory authority and complaints should be made to: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire England SK9 5AF